Refunds & Returns

You have the right to cancel your order at any time, up to 7 working days after the day you receive it. But, you must tell us straight away if you wish to do this.

These regulations don’t apply to anything that has been personalised or to intimate, perishable or time-critical goods.  Please note that we are unable to accept any returned e-liquids that have been unsealed or used in any way, as this would constitute a health and safety risk due to hygiene purposes. This does not however affect your statutory rights.

You must take good care of the items while they’re in your possession; they must be returned to us in a sellable condition. It is your responsibility to return the items to us, or to arrange collection of larger items. This needs to be done promptly at your cost.

All returns should be directed to the following address: Safe Vape, Unit 6, 11 ST Johns Precinct, Hebburn Shopping Centre, Hebburn, NE31 1LG, UK  Please ensure to include your name and address on the inside of the returned parcel.