Product Warranty & Safey Information

Product Warranty

All hardware, batteries, chargers and charging cables come with a 28 day parts warranty, unless stated otherwise in the individual product listings. Covers the component parts but does not cover for damage caused by improper use, or use with the incorrect uncompatible parts not supplied by Safe Vape.

This warranty does not cover any coils or wicking material.

All replacement atomizer heads are sold as a single use disposable items and are covered by our DOA (dead on arrival) warranty. This means, that from date of receipt the buyer has 48 hours to ensure the goods are in good working order and report any faults.

If any parts are found to be faulty within the warranty period please contact our customer service team on 0191 4899744 ( ) and we will arrange for a replacement. We may require the goods to be returned for further investigation.

We advise electronic cigarette users not to store their e-cigarettes with metallic, magnetized or electronic transmitting devices such as keys or mobile phones. For further information relating specifically to the safe handling and storage of lithium ion batteries please see our battery safety page

Purchasers should be aware that our electronic cigarette batteries and atomizers, although made to the highest quality, are functional devices, which will fail and degrade over a period of time dependent on usage.

E-Liquid Warranty

E-liquid is a consumable and as such cannot be exchanged or refunded once purchased. If you require support with your e-liquid please contact a member of our customer services team on 0191 4899744 or email

Store in a cool dark area, do not expose to sunlight or high temperatures. E-liquid may discolour or darken over time, this is a natural process which does not affect the quality or safety.


In case of accident, or if you feel unwell seek medical advice immediately

E-Liquid is toxic, if swallowed, seek medical advice immediately

Toxic in contact with skin, may cause sensitisation, wash immediately with plenty of water

In case of contact with eyes, rinse immediately with plenty of water and seek medical advice.

May cause harm to an unborn child, seek medical advice before use.

 Keep your electronic cigarette liquid locked away

Keep out of reach of children.

Not to be used by any persons under the age of 18 years or those who have demonstrated sensitivity to nicotine, or are pregnant, breastfeeding or have an unstable heart condition.